Privacy Policy
Last updated: September 12, 2025
This Privacy Policy describes how Tanthex ("we," "us," or "our") collects, uses, discloses, and safeguards information about you when you access or use our website at tanthex.com and any related services, features, or content (collectively, the "Service"). By using the Service, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily submit to us, including but not limited to:
- Full name and display name
- Email address
- Phone number
- Billing and payment information (processed via third-party payment processors)
- Account credentials such as username and password
- Profile details, preferences, and settings you configure
- Communications you send to us, including support requests and feedback
- Content you submit, upload, or share through the Service
1.2 Information Collected Automatically
When you interact with the Service, we and our third-party partners may automatically collect certain technical and usage data, including:
- IP address and approximate geographic location
- Browser type, version, and language settings
- Device type, operating system, and hardware identifiers
- Pages viewed, features accessed, and time spent on the Service
- Referring URLs and exit pages
- Date and time stamps of interactions
- Cookie identifiers and similar tracking technologies
- Clickstream data and interaction logs
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Social login providers if you choose to authenticate via a third-party account
- Payment processors confirming transaction status
- Analytics and advertising partners
- Publicly available sources
2. How We Use Your Information
We use collected information for the following purposes:
- Creating, managing, and maintaining your account
- Delivering and personalizing the Service and its content
- Processing payments and managing subscriptions or purchases
- Responding to inquiries, support requests, and communications
- Sending transactional emails such as confirmations, receipts, and security alerts
- Sending promotional communications where you have consented or where permitted by applicable law
- Analyzing usage patterns to improve, develop, and optimize the Service
- Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activity
- Enforcing our Terms of Service and other applicable policies
- Complying with legal obligations and responding to lawful requests
- Conducting internal research and generating aggregated, anonymized analytics
3. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:
- Performance of a contract: Processing necessary to provide the Service you have requested or to fulfill our agreement with you.
- Legitimate interests: Processing necessary for our legitimate business interests, including security, fraud prevention, and improving the Service, provided such interests are not overridden by your rights.
- Consent: Processing based on your freely given, specific, and informed consent, which you may withdraw at any time.
- Legal obligation: Processing necessary to comply with applicable laws and regulations.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Category | Purpose |
|---|---|
| Strictly Necessary | Enable core functionality such as authentication and session management |
| Performance | Collect anonymous data on how visitors use the Service to help us improve it |
| Functional | Remember your preferences and settings across sessions |
| Marketing | Track activity to deliver relevant advertising and measure campaign effectiveness |
4.2 Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Service. You can also opt out of interest-based advertising through applicable industry opt-out tools.
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: We engage trusted third-party vendors to perform services on our behalf, such as cloud hosting, payment processing, email delivery, analytics, and customer support. These parties are contractually bound to use your information only as necessary to provide such services.
- Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal requirements: We may disclose information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or illegal activity, or protect the safety of any person.
- With your consent: We may share your information for purposes not covered by this policy when we have obtained your explicit consent.
- Aggregated or de-identified data: We may share anonymized or aggregated information that cannot reasonably be used to identify you.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
- The duration of your account or relationship with us
- Legal, regulatory, tax, or accounting obligations
- The need to resolve disputes and enforce our agreements
- Applicable statutes of limitations
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords, keep your credentials confidential, and notify us immediately if you suspect unauthorized access to your account.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Restriction: Request that we restrict the processing of your information in certain circumstances.
- Portability: Request a structured, machine-readable copy of your personal information where technically feasible.
- Objection: Object to the processing of your information based on legitimate interests or for direct marketing purposes.
- Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling your request.
9. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected information from a child under 16 without verified parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
10. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Service. We are not responsible for the privacy practices or content of such third parties.
11. International Data Transfers
Your information may be transferred to, stored, or processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. Where required by applicable law, we implement appropriate safeguards for international transfers, such as standard contractual clauses or equivalent mechanisms recognized under relevant regulations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service prior to the changes taking effect.
Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@tanthex.com
- Phone: +1 530 529 3333
- Mailing address: 329 W Stone Ave, Greenville, SC 29609, United States
- Website: tanthex.com